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Customer Services

The Georgetown Utility Systems Customer Care Center, located in the Municipal Complex at 300 Industrial Avenue, handles connects, disconnects and payments for water, electricity, garbage, wastewater, and stormwater drainage. Our office hours are 8am – 5pm, Monday through Friday.



Connect/Disconnect Your Utilities



Report an Outage




Service Offerings

Manage Your Consumption

  • Aqua Alerts – automatic alerts for water usage
  • GUARD – helps you learn about and manage your energy and water consumption
  • Irrigation Audit – measure your irrigation system’s water usage per cycle to make sure it is running correctly and efficiently

Manage Your Billing

Secure eStatement – sign up for electronic bill statements
Draft Authorization – sign up for automatic draft of your utility payment
Community Programs!

Good Neighbor Fund – a program to assist eligible customers who are having difficulty paying their utility bill
Permitting Forms

Please apply online at for all permits listed below:

Tips for applying online:

  • JPEG and ZIP files cannot be read and are not accepted.
  • Please use Firefox Mozilla or Google Chrome when applying online.
  • All files must be merged together in pdf format as stated on application
  • Please have all merge files facing the correct way and labeled as indicated on the application.

Please click the link below for any check list or applications that you may need.

For questions or to request an application, please email