Paying Your Bill

We are working hard to provide our customers an enhanced customer experience by improving our current Customer Usage and Payment Portal! Georgetown Utility Systems is implementing a new utility billing system in the coming weeks that will allow customers to manage their usage and pay their bills more effectively.  Some of the benefits include:
  • Control over your individual payment data 
  • Ability to receive monthly bills via TEXT or EMAIL
  • Bill payment reminders
  • 1-time or reoccurring payments using your debit or credit cards
  • 1-time or reoccurring payments using your bank routing information

Our new online payment portal will launch and be available on August 6, 2018. 

Ways to pay your bill

1. Access your utility account online
**Changing with new Billing System – Remember to come back to this site and update your account after 8/6/18.**

You can view your utility account and pay your bill online. The first time you login, you will need your utility bill to create an account. Once you have created your account, you can pay your bill online or request a hazardous waste disposal voucher. There is no fee to do this. To create your account, or log in to your account, please click here.

2. Alternate Payment Locations
First Texas Bank and any HEB store in Texas.

3. Drop Boxes – Available at the following locations for after-hours, weekends and holiday payments

  • 300 Industrial Ave. (Municipal Complex)
  • 851 FM 970, Florence, TX (formerly Western District Office)

4. Credit Card Payment
Utility payments may be made by credit card in the office, by phone at (512) 930-3640, or through our online web access described above.

5. Automatic Draft Program
Due to upcoming changes in our utility billing system, new auto draft requests will not be acepted from now until August 6, 2018.  Waiving of initial utility account deposits will continue upon confirmation that an auto draft will be initiated via debit, credit, or bank routing information after August 6thClick here to provide the necessary information and to be contacted by the utility after August 6, 2018.

6. Budget Payment Plan
To help our customers even out the highs and lows of their utility bill payments, the City of Georgetown offers the Budget Payment Plan (BPP). This plan is available to residential customers that have no disconnections for nonpayment, NSF checks, or more than two late payments in the last 12 months of history. Our BPP plan does not change the rates, but simply allows you to pay less in high usage months by paying more in low usage months.

Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.

Bloomberg Virtual Power Plant Frequently Asked Questions

Where do I sign up to lease my roof space for solar panels?
I’m glad you are interested in learning more about our project.  It is folks like you that will help us “flesh out” details to ensure the program meets our collective needs.  For now, we will place your name and phone number on a list and contact you once we determine whether we were chosen for the Bloomberg grant funding program.

What has the City of Georgetown received from Bloomberg?
Bloomberg has donated funding to develop the legal and financial business model for a virtual power plant project.  Over the summer, the City will engage with the community to determine the viability of the project.  At the end of August, the City will reapply to Bloomberg with the fully detailed program.  If the City is awarded the next phase of funding, implementation of the project will begin.

How much money is Bloomberg awarding the City?
Bloomberg has given the City up to $100,000 to fund the first phase of the Virtual Power Plant project.  This amount funds research into the legal, financial, and preliminary engineering needed to make the project viable.  If the City wins the second phase of funding, Bloomberg will contribute an additional amount between $1,000,000 and $5,000,000 to fund deployment of the project (solar panels, batteries, smart switchgear, etc., and further engagement with the community).

How will you determine which homes are eligible? Is my house a good fit?
Georgetown Utility Systems (GUS) conducted a solar radiation mapping project over the last 3 years to find the solar potential of every square meter of the energy territory we serve.  GUS also conducted a battery storage analysis and incorporated the technology into the Westside Service Center facility to test the analysis.

By using a combination of solar potential, capacity on the existing distribution grid, and geographic locations, the utility has scientifically identified the buildings/rooftops that are likely to produce the highest value return.  For competitive reasons, the full analysis cannot be released, but we are working on a website that can display the solar map to show the building/locations best suited for solar panels.

Why is the City considering this plan?
The City has participated in the statewide energy market through its many ups and downs over the decades.  The market is facing a few trends that make the Virtual Power Plant an economically viable idea which would help us reduce risk.

Solar panels and batteries are becoming cheaper, transmission costs are rising rapidly, and regulators are exploring changing wholesale energy cost models to penalize resources that are far away from the customers they serve.  For us, the Virtual Power Plant could provide both a physical and financial hedge against costs the City currently has little control over such as transmission costs.

What is a Virtual Power Plant?
The Virtual Power Plant serves the same function as the traditional plant (a single power producing location that sends power to customers over transmission lines) but uses software to aggregate hundreds or thousands of different small locations, like homes, in an effort to mimic the controls that a traditional power plant would have.

Will my energy rates go down by participating in this program?
For participants in the program, the City’s goal would be to find a viable business model that provides compensation to customers for the use of their rooftop or garage space for placement of solar panels and batteries.  The financial and legal parameters of such a model will be developed in this first initial phase and more information will be available as we go through the process.

Water Emergency

Water System Failure – Emergency

Usage Target – 50% reduction of overall system water use

Emergency conditions are implemented when:

  1. Water demand approaches a reduced delivery capacity for all or part of the system, creating a situation in which water system demand exceeds water system capacity, for an extended length of time, as determined by the General Manager;
  2. A major water line break, or a pump or other system failure occurs, which causes a loss in the capability to provide treated water service; or
  3. A natural or man-made contamination of the water supply.

Customer and City Actions

  • Assess the severity of the problem and identify the actions needed and time required to resolve the problem;
  • Implement immediate measures to notify the public as to water system or water source failure;
  • Severely restrict or prohibit, as appropriate, all water system use in the affected service area;
  • Arrange for the emergency purchase of water from alternate sources for which there exists the proper agreements for such purchases; and
  • Customers will discontinue or severely restrict all use of potable water from GUS water system until notified by City that a safe and adequate water for public use is restored.

Phase 3 – Water Emergency

Usage Target – 50 percent reduction of overall system water use.

Phase 3 Conditions are implemented when:

  1. An event occurs where water demand exceeds the supply and severe conservation measures are required to maintain the ability to provide the proper level of service as determined by the GM, or designee.

Customer and City Actions.

  • Increase efforts to inform the public on water conservation strategies.
  • Increase detection and repair of water leaks in the distribution system.
  • Suspend hydrant testing.
  • Prohibit all water waste.
  • Prohibit all non-essential water use.
  • Prohibit landscape irrigation water use.
  • Prohibit or limit as deemed necessary all industrial water use.
  • The City shall arrange for the emergency purchase of water from utilities for which there exists proper agreements for such purchase.

Phase 2 – Water Restrictions

Usage Target – 35 percent reduction of overall system water use.

Phase 2 Conditions are implemented when:

  1. The water level in the City’s No. 1 well drops to, or stabilizes below 40 feet above the pump suction for a period of more than five consecutive days.
  2. Lake Georgetown level drops to 765 feet (above mean sea level), and no rainfall or other inflow predicted, and the Williamson County Raw Water Line is unavailable or is not capable of maintaining Lake Georgetown Level above 760 feet under the current demand.
  3. An event occurs where water demand exceeds the supply and aggressive conservation measures will maintain the ability to provide the proper level of service as determined by the General Manager.

Customer and City Actions

  • Increase efforts to inform the public on water conservation strategies.
  • Increase detection and repair of water leaks in the distribution system.
  • Suspend hydrant testing.
  • Prohibit all water waste.
  • Suspend the use of potable water for the following City municipal operations:
    • Vehicle washing.
    • Street cleaning.
    • Landscape irrigation in City parks (does not include athletic fields) except by handheld hose or drip irrigation.
  • Prohibit all non-essential water use except:
    • The addition of water to a pool or splash pad where necessary to maintain the water purification system in service or to maintain structural integrity of the pool.
    • The washing of vehicles or boats at a commercial car wash or service station.
  • Restrict landscape irrigation use to the evening (7:00 p.m. to midnight) and morning hours (midnight to noon) in accordance with an irrigation schedule that provides for no landscape irrigation on Monday with landscape irrigation permitted no more than one day per week with the day of week and irrigation start time specified based upon customer address.

Phase 1 – Water Conservation

Usage Target – 20 percent reduction of overall system water use.

Phase 1 Conditions are implemented when:

  1. The water level in the City’s No.1 well drops to, or stabilizes below 50 feet above the pump suction for a period of more than five days.
  2. Lake Georgetown water level drops to 770 feet (mean sea level), and no rainfall or other inflow is predicted, and the Williamson County Raw Water Line is unavailable or is not capable of maintaining Lake Georgetown level above 765 feet at current demand.
  3. An event occurs where water demand exceeds the supply and moderate conservation measures will maintain the ability to provide the proper level of service as determined by the GM, or designee.

Customer and City Actions

  • Increase detection and repair of water leaks in the distribution system.
  • Suspend hydrant testing.
  • Prohibit all water waste.
  • Restrict landscape irrigation use to the use of automatic irrigation systems or hose-end sprinklers during the evening (7:00 p.m. to midnight) and morning hours (midnight to noon) in accordance with an irrigation schedule that provides for no landscape irrigation on Monday with landscape irrigation permitted no more than two days per week with the day of week and irrigation start time specified based upon customer address.
  • Landscape irrigation use is permitted at any time, if it is used:
    • By means of a hand-held hose, soaker hoses, or drip irrigation systems.
    • At a commercial plant nursery.
    • During the testing of new irrigation system installation or existing irrigation system repair.

Year Round Watering Restrictions

In 2014 The City of Georgetown incorporated conservation measures into the water use ordinance in an effort to reduce overall water consumption, as well as eliminate unnecessary water waste.  The water ordinance can be found here, but the restrictions below are in place throughout the year, regardless of whether the City of Georgetown is in drought conditions.

  • It is unlawful for any customer to waste water through use that serves no practical purpose. Such water waste includes the failure to repair a leak, either inside or outside a home, building, or facility, within a reasonable time, not to exceed 60 days from the date notice of the leak that resulted in water runoff or accumulation in a street, gutter, or parking lot, was provided.
  • The use of an automatic irrigation system and hose-end sprinklers is restricted to the following schedule:
    • Property with an address ending in an odd number may be irrigated on Tuesday and/or Thursday and/or Saturday, but no other day of the week without an approved variance from the City.
    • Property with an address ending in an even number may be irrigated on Wednesday and/or Friday and/or Sunday, but no other day of the week without an approved variance from the City.
    • There shall be no irrigation, except by means of a handheld hose, drip irrigation, or soaker hoses on Monday.
  • Landscape irrigation is allowed anytime, if it meets one or more of the following criteria:
    • Watering occurs by means of a hand-held hose, soaker hoses, or drip irrigation
    • Watering occurs within the first 14 days after installation of new landscaping, with a qualifying variance
    • Watering occurs at a commercial plant nursery
    • Watering occurs during testing of new irrigation system installation or existing irrigation repair.
  • Irrigation Variance.
    • Applications for a variance from the standard irrigation schedule shall be filed with the General Manager and shall be in effect for two weeks from the date of approval.
    • A customer may file an application for an irrigation variance, which may include, but is not limited to vacation absence, installation of new landscaping, and installation of new turf.
    • The General Manager may grant an irrigation variance upon his/her determination that special circumstances exist, which upon strict enforcement, will adversely affect the health, sanitation, or fire protection for the public or the applicant.
    • Irrigation variances granted under this Section will expire upon implementation of any phase of the Drought Contingency Plan.

POWER COST ADJUSTMENT FAQ

What is the Power Cost Adjustment (PCA)?

It is a charge which allows us to recover the costs associated with the purchasing of power in the energy market.

Weren’t the long term power contracts supposed to make the PCA charge go away?

The fixed long term contracts will mitigate a large portion of the purchasing power volatility, but these contracts will not eliminate all of the market fluctuations.

Why did the PCA increase for GUS?

GUS experienced higher than expected wholesale market power costs this past winter and spring.  These costs were not included in the base electric rate so an adjustment was needed to offset the increase in the short term.

How often does the PCA change?

The PCA was developed to change on a monthly basis to recover power market cost fluctuations quickly.  Strategically, we have chosen to ride out the market fluctuations thru the use of a Rate Stabilization Fund and change the PCA only when the Rate Stabilization Fund can no longer absorb the market fluctuations.

What is the Rate Stabilization Fund?

An account that was established in the Electric Fund to offset and mitigate potential impacts to customer rates due to increased fuel costs or other external factors that may negatively impact rates.  This account is monitored monthly to ensure proper management and increases are made through the PCA as determined by the fund.

How is this affecting me, the customer?

You will see an increase of four tenths of a cent to $0.0040 per kilowatt hour based on your monthly usage amount.  These charges will begin in July for monthly usage in June, and are expected to last through January for monthly usage in December 31, 2017.  This charge will be combined with the TCOS charge of $0.0019 on your bill.

PCA Charge                              $0.0040
TCOS Charge                           $0.0019
Total PCA/TCOS Charge       $0.0059

What is the average customer increase?

Usage LevelsCurrent BillIncluding Proposed PCABill Impact
500 kwh$69.29$71.30$2.01
1000 kwh$118.22$122.20$3.98
2000 kwh$216.04$223.99$7.95

Irrigation Controller Rebate Program

Irrigation Controller Rebate Program

During the spring and summer months, lawn watering accounts for as much as 80% of household water use.  Improperly set irrigation controllers waste water which leads to higher bills.

The city of Georgetown is committed to helping our neighbors reduce overall water consumption which can also save money on their water bills. For customers with an underground irrigation system, we are offering a $75 rebate to our customers choosing to have their controller box inspected and set to Georgetown Utility Systems recommended specifications by a licensed irrigator.

Knowing how to set your controller box properly, and knowing how to turn it off during times of heavy rains can save you money.

The $75 rebate helps defray the cost of having a licensed irrigator inspect your system, properly set your controller and teach you how to maintain the proper settings in the future.

Licensed irrigators are certified by the Texas Commission on Environmental Quality.  To find a licensed irrigator in your area, you can go to their website: http://www2.tceq.texas.gov/lic_dpa/index.cfm

Rebates are processed on a first come, first served basis and will continue until designated funding has been exhausted.  Please allow 3-4 weeks for processing.  Rebate will be processed as a credit on your water bill.  Incomplete rebate forms will not be processed and will be returned to the customer.

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Rebate Instructions

  1. Locate a licensed irrigator by going to the TCEQ website (https://www.tceq.texas.gov/licensing) and request an appointment.
  2. If your chosen irrigator does not have a rebate form, download and print one here.
  3. Have the irrigator complete and sign the rebate form.
  4. Sign the rebate form.
  5. Submit the completed rebate form along with your receipt by:

 

Email (preferred method): customercare@georgetown.org

Mail:   Georgetown Utility Services

Attn: Rebate Coordinator

300-1 Industrial Avenue

Georgetown, Texas 78627

 

In person:  Georgetown Utility Services
300-1 Industrial Avenue
Georgetown, Texas 78627