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Customer Care

Bill InformationCustomer Care

What is the Power Cost Adjustment (PCA)? It is a charge which allows us to recover the costs associated with the purchasing of power in the energy market. Weren’t the long term power contracts supposed to make the PCA charge go away? The fixed long term contracts will mitigate a

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Bill InformationCustomer Care

Did someone from the City of Georgetown or Georgetown Utility Systems call and demand payment on the phone? Don’t be fooled. It’s a scam. The scammers typically demand payment to a special toll-free number with a pre-paid credit card. Deceptive technology can create the illusion on caller ID that the

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Customer Care FormsElectricElectric ConservationFeatured Topic - Electric

If you are a Georgetown Utility Systems (GUS) electric customer, we would like to invite you to try LED light bulbs for free!  Through the LED Exchange Program, GUS electric customers can trade-in 4 incandescent or 4 CFLs for 4 LED lights (10w) up to four times per calendar year at the Georgetown

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Customer Care FormsElectric FormsWater Forms

A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date. The customer’s disabled status must be verified by an Award Letter from the Social Security Administration.  This

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Customer CareCustomer Care FormsElectric FormsWater Forms

You can now request that personal information contained in our utility records not be released to unauthorized persons. The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential. Complete the

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