With our new system roll-out, you may have noticed your bill looks a little different. Nearly all of the information that was on your bill previously is still there, but in some cases it may be in a different spot, so below is a summary of the sections of your bill and what kinds of information is in each section.
1) Account Information – This section will contain your basic contact information as well as general billing information, such as the period bill for, total amount due, and when your particular billing due date is
2) Current Charges – Depending on whether you have water and/or electric service you could have one or two sections here. Each section will contain the amount you used as well as the billed amount for each item related to your water or electric service. The Current Charges for water will contain detail regarding each price tier.
3) Other Charges – This will contain the billing detail of all non-metered services such as Sewer, Garbage, Stormwater, and if you are a Georgetown Utility Systems electric customer, the Energy Conservation Fee.
4) Amount Due – Here you will find the Previous Balance of your last bill, the Payments made since your last bill, the Current Charges of your current billing period, and the Total Amount Due by Due Date.
5) Consumption Details & Historical Usage – If you have electric and water service, this section will be found on the reverse side of your bill. Here you will find the detail of your electric and water consumption, such as the Start and End Reads, meter information, and total consumption. Additionally, you will see a graph of your consumption for your metered services.
Unpredictable variations in the weather make it very hard to fit your utility bill into a budget. Utility bills may vary monthly according to your consumption.
To help our customer “even out” the highs and lows of their utility bill payments, the City of Georgetown is offering an optional payment program to our residential customers. We call our program the Budget Payment Plan (BPP).
How does the plan work?
Each month, our BPP payment is an average of your current bill and the previous 11 billings, plus 5% of the balance in your reserve, whether that balance is a debit or a credit. This new plan does not change the rates that you pay or the amount of your consumption from month to month. It simply allows you to pay less in high usage months by paying more in low usage months.
What is a reserve balance?
The reserve balance is the difference between the actual charges that you incur and the averaged amounts that you pay. Depending on the fluctuations in your billings, it may sometimes be a debit or credit balance.
Will I pay the same amount each month?
No. Because it is an average including the current billing, and 5% of your reserve, THE AMOUNT YOU PAY EACH MONTH WILL VARY SOMEWHAT. It will not be a set amount.
How will I know what I really used?
Your electric and water meters will still be read each month, with the actual consumption printed on the bills, as usual. Also, under the amount due heading of your bill, total current charges will be the actual charges incurred. The blue total amount due by due date total will be the averaged amount that you pay. The difference will go into your reserve.
How do I know if I am eligible?
In order to qualify for the BPP you must…
Be a residential customer
Have no disconnections for nonpayment, insufficient checks or more than 2 late payments in the last 12 months of history.
How do I sign up?
If you would like to have your utility account billed though our Budget Payment Plan, please print and complete this application, found at the link below, to the Georgetown Utility Systems Customer Care, PO Box 1430, Georgetown TX 78627. If you would like more information, please call our office at 930-3640.
How to Contact Us?
Georgetown Utility Systems (512) 930-3640
Location: 300-1 Industrial Ave., Georgetown, Texas 78626
Lobby Hours: Monday – Friday 8 a.m. – 5 p.m.
Call Center Hours: Monday – Friday 8 a.m. – 6 p.m.
To access the customer portal, please click the link below. If you have have not set up an online account, the instructions below will assist with the creation of your new online account.
The Georgetown Utility Systems online customer self service portal is now live. When navigating to the new portal for the first time, you will need to click the button to set up a new account. In order to set up your online account you will need the following items:
- Before attempting to create a new log in you will need to have the following information readily available.
- Access to a valid email address that can be checked.
- Customer Utility Account number, (if using an older account number it must contain the dashes. Example 123-4567-89, new account numbers are in the following format 100123456.)
- Drivers License used when utility account was initially set up.
1. First thing you will need to do is click on Sign up now. All customers must set up a new account on the new customer portal below.
2. Starting with the first box “Email Address”, you will need to enter a valid email address and click the button which says “Send Verification Code”
3. Next thing is you will need to be able to check the email address you used for an email from Microsoft that says: “Microsoft on behalf of GeorgetownCSS”. That email will contain a six digit verification code.
4. Once you have the verification code you received in the email you can enter it into the box labeled “Verification code”.
5. Now click on the button to Verify code, you will get an error if you do not enter a valid code. Note, the verification code is only valid for a few minutes.
6. Once the verification code has been entered successfully you can complete the rest of the form. Passwords must be a minimum of 8 characters long, contain at least one capital letter, one numerical digit, and must include one of the following characters !,@,#,$,%,^,&,* (Example: Gtown123!)
- Customer Account number must contain dashes if you are using the old system account number (example: XXX-XXXX-XX). The new billing system account number can also be entered (example: 10016223).
- Driver License – Enter the driver license number used when the original utility account was set up. The sign-in will not work if the driver license number does not match the one in the system.
- If you initially created your utility account with an out-of-state driver license that is no longer valid and you cannot find that number, contact Customer Care at email@example.com or 512-930-3640. Have your current driver license information ready. A Customer Care representative will provide that information to utility staff who will be able to help you complete the steps to create a new account. Due to high call volume, there are long wait times. You can also email Customer Care and a representative will contact you as soon as possible.
- The “CREATE” Button will turn GREEN – once the entire form is filled out.
- Hit CREATE – If all the data is correct– it will take you to the Home Page of the Customer online portal!
If you are ready to complete your account set up please click the button below to access the Customer Self Service portal. Remember to keep this page open if you need to reference the steps.
During this transition period we will not assess late fees.
To make a payment over the phone, dial 1-855-347-0509.
Dates and times for walk-in help at an office location are listed at gus.georgetown.org/customercare/paying-your-bill. This page will be updated as new dates and times are added.
Georgetown Utility Systems (GUS) has launched a new online billing portal that provides residents a way to manage usage and payments more effectively. Customers can now log on to our new customer self service portal, by clicking here, to pay their bill, track and compare usage, and receive timely information and updates. By creating an account, users can sign up to receive billing and service notifications and set up auto pay by debit/credit card or bank draft. Customer are ensured peace of mind knowing that their sensitive payment information is protected by the most stringent Payment Card Industry (PCI) requirements.
In order to complete the account sign up process, you will need the following information:
- Account Number – (Account number must be typed how it appears on the bill. If there are dashes, on the bill, you must also type in the dashes when creating the account.)
- Email Address – (You will have to have access in order to receive a verification code, sent to the address you provide)
- Personal Identification Information – example, Drivers License
Future plans for the service include tailored products for water conservation programs, expanded smartphone technology capabilities such as outage notifications, bill and payment alerts, and bill pay options.
More Ways to Pay
- One-time payments can be made through the new customer portal beginning on 8/6/2018. Click here for access.
- Customers will be issued a new account number that will need to be used to update their online bill payment account. This number can be found on your bill dated after 8/6/2018.
Auto-draft accounts: (Credit/Debit or Bank Routing):
- If you are a current auto-pay customers – You will need to set up a new auto-pay account via the new portal after August 6, 2018. Click here for access.
24-hour Payment Drop Boxes:
- Available for after-hours, weekends and holiday payments
- 113 E. 8th St. (east side of City Hall)
- 300 Industrial Ave. (Municipal Complex)
- 851 FM 970, Florence, TX (formerly Western District Office)
- Mail payments to Georgetown Utility Systems, P.O. Box 1430, Georgetown, TX 78627
Customer Care Call Center:
- Call us at (512) 930-3640, Monday through Friday 8 a.m. to 6 p.m. for assistance.
Lobby and Cashiering Center:
- Located at the Georgetown Municipal Complex, 300-Industrial Blvd, from 8 a.m. to 5 p.m., Monday through Friday.
Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.
How to Read Your Bill
If you would like information on what is on your bill, click here
Georgetown Utility Analysis and Reporting Doorway is a customer portal which allows customers to track water and energy usage on a daily basis. This is a great tool to gain an understanding of how much water and energy customers consume, and can be useful to help with conservation and reducing cost of utility bills. Click on this LINK to view our helpful GUARD introduction video that will provide instructions for registering and utilizing this great tool. Click HERE to register.
Did someone from the City of Georgetown or Georgetown Utility Systems call and demand payment on the phone? Don’t be fooled. It’s a scam.
The scammers typically demand payment to a special toll-free number with a pre-paid credit card. Deceptive technology can create the illusion on caller ID that the call is from the City or the utility.
Georgetown Utility Systems won’t call you and demand payments by phone, and it is strictly against policy for any customer service representative to accept payment in the field. If a bill payment is overdue, there is a three-step notification process:
- First, late notices are mailed to customers with unpaid balances the day after the billing due date.
- Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
- Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.
If you have questions about a utility bill, call the Georgetown Utility Systems Customer Care Center at (512) 930-3640 or toll free 1-888-474-4904, before providing financial information regarding your utility account. You can also click on the following link to find out the different ways to pay your bill.
A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date.
The customer’s disabled status must be verified by an Award Letter from the Social Security Administration. This waiver applies only to the account holder or their spouse.
You can now request that personal information contained in our utility records not be released to unauthorized persons.
The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential.
Complete the form below and return it toCity of Georgetown Utility Office P.O. Box 1430 Georgetown, Texas 78627
Are you thinking of going solar?
It is a big investment, So be prepared to do your research!
Start with a process of education and understanding before you make the move to sign a solar contract. Knowing the process ensure that you sign a contract that is right for you.
Start by understanding your current monthly energy needs and how it may change in the future. Consider how much you would like to offset with solar. Also, network and seek advice from family, friends and neighbors who have experience with going solar. Armed with information, you can now evaluate if solar is right for you and how much solar energy you will need.
Once you have decided to go solar there are several things that need to take place.
1. Obtain Your Energy Use
Signing up for GUARD through Georgetown Utility Systems will help you learn about energy management and consumption. GUARD is your online source to obtain your last 12 months of energy use. Equipped with your account number log on and answer the questions. When moving forward, the actual annual energy production in kWh (kilowatt hours) is the maximum amount of energy production allowed for a solar system on your home. Smaller solar systems may be of any size you choose.
2. Energy Efficiency
Creating energy efficiency inside the home is also an important step before going solar. Reducing your energy needs is typically more cost effective than going solar; and reducing your energy use also means you can install a smaller, less costly solar system.
3. Consider Your Purchasing Options
This is a big decision – evaluate your options carefully. Will you own the solar system or lease the solar system. They all have different financial impacts on your bottom line.
4. Hiring the Solar Contractor
Qualified contractors are your key to getting the most productive solar energy system for your home or business, talk to three (3) or more contractors before making a decision! Contractors will evaluate factors that affect your PV system performance such as the roof size, orientation of the system, shading and other factors. Typically, the contractor will complete the paperwork and apply the City of Georgetown Permit and Solar Interconnection package on your behalf. The contractor will work with you until the utility provides approval for you to turn the system on.
5. City of Georgetown Permit Requirement
All solar systems that are installed to offset energy use in your home or business are “grid-tied” and must receive a City of Georgetown permit and final permit approval before the system may be turned on. The contractor usually takes care of this for you. This is one of two approvals that are required before you obtain Permission to Operate.
6. Interconnection Requirements
In addition to the permit, all solar systems that are installed to offset energy use in your home or business are grid-tied and must have a Georgetown Solar Interconnection approval inspection before the system may be turned on. The contractor usually takes care of this for you. This is the second of the two approvals that are required before you obtain permission to operate.
FOR MORE INFORMATION PLEASE CONTACT CUSTOMER CARE (512)930-3640