We are working hard to provide our customers an enhanced customer experience by improving our current Customer Usage and Payment Portal! Georgetown Utility Systems is implementing a new utility billing system in the coming weeks that will allow customers to manage their usage and pay their bills more effectively. Some of the benefits include:
- Control over your individual payment data
- Ability to receive monthly bills via TEXT or EMAIL
- Bill payment reminders
- 1-time or reoccurring payments using your debit or credit cards
- 1-time or reoccurring payments using your bank routing information
Our new online payment portal will launch and be available on August 6, 2018.
Ways to pay your bill
1. Access your utility account online
**Changing with new Billing System – Remember to come back to this site and update your account after 8/6/18.**
You can view your utility account and pay your bill online. The first time you login, you will need your utility bill to create an account. Once you have created your account, you can pay your bill online or request a hazardous waste disposal voucher. There is no fee to do this. To create your account, or log in to your account, please click here.
2. Alternate Payment Locations
First Texas Bank and any HEB store in Texas.
3. Drop Boxes – Available at the following locations for after-hours, weekends and holiday payments
- 300 Industrial Ave. (Municipal Complex)
- 851 FM 970, Florence, TX (formerly Western District Office)
4. Credit Card Payment
Utility payments may be made by credit card in the office, by phone at (512) 930-3640, or through our online web access described above.
5. Automatic Draft Program
Due to upcoming changes in our utility billing system, new auto draft requests will not be acepted from now until August 6, 2018. Waiving of initial utility account deposits will continue upon confirmation that an auto draft will be initiated via debit, credit, or bank routing information after August 6th. Click here to provide the necessary information and to be contacted by the utility after August 6, 2018.
6. Budget Payment Plan
To help our customers even out the highs and lows of their utility bill payments, the City of Georgetown offers the Budget Payment Plan (BPP). This plan is available to residential customers that have no disconnections for nonpayment, NSF checks, or more than two late payments in the last 12 months of history. Our BPP plan does not change the rates, but simply allows you to pay less in high usage months by paying more in low usage months.
Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.
Georgetown Utility Analysis and Reporting Doorway is a customer portal which allows customers to track water and energy usage on a daily basis. This is a great tool to gain an understanding of how much water and energy customers consume, and can be useful to help with conservation and reducing cost of utility bills. Click on this LINK to view our helpful GUARD introduction video that will provide instructions for registering and utilizing this great tool. Click HERE to register.
What is the Power Cost Adjustment (PCA)?
It is a charge which allows us to recover the costs associated with the purchasing of power in the energy market.
Weren’t the long term power contracts supposed to make the PCA charge go away?
The fixed long term contracts will mitigate a large portion of the purchasing power volatility, but these contracts will not eliminate all of the market fluctuations.
Why did the PCA increase for GUS?
GUS experienced higher than expected wholesale market power costs this past winter and spring. These costs were not included in the base electric rate so an adjustment was needed to offset the increase in the short term.
How often does the PCA change?
The PCA was developed to change on a monthly basis to recover power market cost fluctuations quickly. Strategically, we have chosen to ride out the market fluctuations thru the use of a Rate Stabilization Fund and change the PCA only when the Rate Stabilization Fund can no longer absorb the market fluctuations.
What is the Rate Stabilization Fund?
An account that was established in the Electric Fund to offset and mitigate potential impacts to customer rates due to increased fuel costs or other external factors that may negatively impact rates. This account is monitored monthly to ensure proper management and increases are made through the PCA as determined by the fund.
How is this affecting me, the customer?
You will see an increase of four tenths of a cent to $0.0040 per kilowatt hour based on your monthly usage amount. These charges will begin in July for monthly usage in June, and are expected to last through January for monthly usage in December 31, 2017. This charge will be combined with the TCOS charge of $0.0019 on your bill.
PCA Charge $0.0040
TCOS Charge $0.0019
Total PCA/TCOS Charge $0.0059
What is the average customer increase?
|Usage Levels||Current Bill||Including Proposed PCA||Bill Impact|
Did someone from the City of Georgetown or Georgetown Utility Systems call and demand payment on the phone? Don’t be fooled. It’s a scam.
The scammers typically demand payment to a special toll-free number with a pre-paid credit card. Deceptive technology can create the illusion on caller ID that the call is from the City or the utility.
Georgetown Utility Systems won’t call you and demand payments by phone, and it is strictly against policy for any customer service representative to accept payment in the field. If a bill payment is overdue, there is a three-step notification process:
- First, late notices are mailed to customers with unpaid balances the day after the billing due date.
- Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
- Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.
If you have questions about a utility bill, call the Georgetown Utility Systems Customer Care Center at (512) 930-3640 or toll free 1-888-474-4904, before providing financial information regarding your utility account. You can also click on the following link to find out the different ways to pay your bill.
If you are a Georgetown Utility Systems (GUS) electric customer, we would like to invite you to try LED light bulbs for free! Through the LED Exchange Program, GUS electric customers can trade-in 4 incandescent or 4 CFLs for 4 LED lights (10w) up to four times per calendar year at the Georgetown Municipal Complex (GMC).
Just stop by the GMC building to receive your free LED light bulbs. There is a short request form you will need fill out when you get there, or if you would like to fill it out at home and bring it in, you can download it here. Remember to bring your old bulbs with you for proper recycling.
The Georgetown Municipal Complex is located at 300-1 Industrial and is open 8 AM – 5 PM, Monday through Friday except for scheduled holidays.
A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date.
The customer’s disabled status must be verified by an Award Letter from the Social Security Administration. This waiver applies only to the account holder or their spouse.
You can now request that personal information contained in our utility records not be released to unauthorized persons.
The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential.
Complete the form below and return it toCity of Georgetown Utility Office P.O. Box 1430 Georgetown, Texas 78627