How To Read Your Bill

With our new system roll-out, you may have noticed your bill looks a little different.  Nearly all of the information that was on your bill previously is still there, but in some cases it may be in a different spot, so below is a summary of the sections of your bill and what kinds of information is in each section.

1) Account Information – This section will contain your basic account information such as amount due, due date and account #

2) Important Account Information – These are your account specific messages

3) Account Summary – This provides a summary of the financial transactions per service on the account such payments received, charges, adjustments, and total amount due

4) Messages – These are helpful tips and widespread messages for our entire customer base

5) Payment Coupon – This is the payment coupon you would mail in with a check sent by postal mail

6) Electric Usage – If you are an electric customer, this is where you will see your electric meter reads, consumption, and bar graph

7) Water Usage – If you are a water customer, this is where you will see your water meter reads, consumption and bar graph

8) Current Change Details – This area contains the bill calculations for the usage and/or service

9) Ways to Pay – This area illustrates the variety of ways you can pay your bill


  • Kgal = kilogallons or 1,000 gallons
  • kWh = kilowatt hours – measured as 1 kilowatt (1,000watts) of power expended for 1 hour
  • kW = kilowatts aka demand – a measure of 1,000 watts of electrical power
  • PCA = Power Cost Adjustment – a mechanism for utilities to regularly adjust the price of electricity to reflect fluctuations in the cost of fuel, or purchased power used to supply electricity. This rate can be adjusted annually
  • Good Neighbor Fund = a voluntary charitable contribution to help your neighbors that need assistance with their utility bills. Funds are facilitated by The Caring Place (a local non-profit whose mission is to provide for the basic human needs of all people in our community)

FAQ – Budget Bill Plan

Unpredictable variations in the weather make it very hard to fit your utility bill into a budget. Utility bills may vary monthly according to your consumption.

To help our customer “even out” the highs and lows of their utility bill payments, the City of Georgetown is offering an optional payment program to our residential customers. We call our program the Budget Payment Plan (BPP).

How does the plan work?

This plan allows customers to pay a fixed amount each month and then on the 13th month, any over or under billings will be rolled into the next 12 months and a new fixed amount will begin. This new plan does not change the rates that you pay or the amount of your consumption from month to month. To pay off any large balances early, the customer must be removed from Budget Billing, pay the outstanding balance to be put back on Budget Billing. At the City’s discretion, settlement of the account and reinstatement of the program may be required if the reserve balance is higher than a 2-year average.

What is a reserve balance?

The reserve balance is the difference between the actual charges that you incur and the averaged amounts that you pay. Depending on the fluctuations in your billings, it may sometimes be a debit or credit balance.

Will I pay the same amount each month?

Yes, until the 12th month then a “true up” calculation happens when a new average is implemented.

How will I know what I really used?

Your electric and water meters will still be read each month, with the actual consumption printed on the bills, as usual.

How do I know if I am eligible?

Customer accounts must be current and cannot have more than one (1) of the following events in the previous 12-month period to participate:

  • Disconnections for nonpayment (DNP)
  • NSF checkss
  • Late payment

How do I sign up?

You can request to participate in the Budget Payment Plan through your account in the CSS online portal.

How to Contact Us?

Customer Care (512) 930-3640

Location: 300-1 Industrial Ave., Georgetown, Texas 78626
Lobby Hours: Monday – Friday 8 A.M. – 5 P.M.
Call Center Hours: Monday – Friday 8 A.M. – 5 P.M.


Customer Self Service Portal

CSS is the gateway to your utility account. There you can pay and view your bill and setup autodraft. Managing your consumption is just a few clicks away. Program participation, rebates and requests are all now available in the portal. In order to set up your online account you will need the following items:

  • Access to a valid email address that can be checked
  • Customer Utility Account Number
  • Driver’s License

Before attempting to create a new log in you will need to have the following information readily available:

  • Access to a valid email address that can be checked
  • Customer Utility Account Number
  • Driver’s License

To Create a New Portal Account

1. Click on Sign up now

2. Enter First name, Last name and choose your password

3. Enter your email address

4. Enter the verification code sent to your email

  • This code is only good for a few minutes before expiring. If that happens, you can click on Resend Verification Code

5. Enter your account number which can be found on your welcome letter/bill. Next enter the Driver License listed on the account.

Congratulations! We hope you love the improved functionality in the CSS portal.

Recover Password

To recover browser saved passwords, click here for desktop/mobile instructions.

Auto-Payment Drafts

In order to setup auto-payment draft, you will need to following items:

  • Your Account Number
  • Your Email Address
  • Personal Identification Information

During this transition period, we will not assess late fees. To make a payment over the phone, dial 1-855-347-0509

To set up your auto-payment draft, click HERE.

Paying Your Bill

Georgetown Utility Systems (GUS) has launched a new online billing portal that provides residents a way to manage usage and payments more effectively.  Customers can now log on to our new customer self service portal, by clicking here, to pay their bill, track and compare usage, and receive timely information and updates.  By creating an account, users can sign up to receive billing and service notifications and set up auto pay by debit/credit card or bank draft.  Customer are ensured peace of mind knowing that their sensitive payment information is protected by the most stringent Payment Card Industry (PCI) requirements.

In order to complete the account sign up process, you will need the following information:

  • Account Number –  (Account number must be typed how it appears on the bill.  If there are dashes, on the bill, you must also type in the dashes when creating the account.)
  • Email Address –  (You will have to have access in order to receive a verification code, sent to the address you provide)
  • Personal Identification Information – example,  Drivers License

Future plans for the service include tailored products for water conservation programs, expanded smartphone technology capabilities such as outage notifications, bill and payment alerts, and bill pay options.

More Ways to Pay

Online Payments:

  • One-time payments can be made through the new customer portal beginning on 8/6/2018. Click here for access.
  • Customers will be issued a new account number that will need to be used to update their online bill payment account. This number can be found on your bill dated after 8/6/2018.

Auto-Draft Accounts (Credit/Debit or Bank Routing):

  • If you are a current auto-pay customers – You will need to set up a new auto-pay account via the new portal after August 6, 2018. Click here for access.

24-hour Payment Drop Boxes:

  • Available for after-hours, weekends and holiday payments
  • Locations:
    • 300 Industrial Ave. (Municipal Complex)
    • 851 FM 970, Florence, TX (formerly Western District Office)

Regular mail:

  • Mail payments to Georgetown Utility Systems, PO BOX 200662, Dallas TX 75320

Customer Care Call Center:

  • Call us at (512) 930-3640, Monday through Friday 8 a.m. to 6 p.m. for assistance.

Lobby and Cashiering Center:

  • Located at the Georgetown Municipal Complex, 300-Industrial Blvd, from 8 a.m. to 5 p.m., Monday through Friday.

Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.

How to Read Your Bill

If you would like information on what is on your bill, click here



Georgetown Utility Analysis and Reporting Doorway is a customer portal which allows customers to track water and energy usage on a daily basis. This is a great tool to gain an understanding of how much water and energy customers consume, and can be useful to help with conservation and reducing cost of utility bills. Click on this LINK to view our helpful GUARD introduction video that will provide instructions for registering and utilizing this great tool.  Click HERE to register.

Utility Payment Scams

Did someone from the City of Georgetown or Georgetown Utility Systems call and demand payment on the phone? Don’t be fooled. It’s a scam.

The scammers typically demand payment to a special toll-free number with a pre-paid credit card. Deceptive technology can create the illusion on caller ID that the call is from the City or the utility.

Georgetown Utility Systems won’t call you and demand payments by phone, and it is strictly against policy for any customer service representative to accept payment in the field. If a bill payment is overdue, there is a three-step notification process:

  • First, late notices are mailed to customers with unpaid balances the day after the billing due date.
  • Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
  • Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.

If you have questions about a utility bill, call the Georgetown Utility Systems Customer Care Center at (512) 930-3640 or toll free 1-888-474-4904, before providing financial information regarding your utility account.  You can also click on the following link to find out the different ways to pay your bill.

Paying Your Bill

Penalty Waiver Application

A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date.

The customer’s disabled status must be verified by an Award Letter from the Social Security Administration.  This waiver applies only to the account holder or their spouse.

Penalty Waiver Application

Utility Customer Confidentiality

On June 18, 2021, Governor Greg Abbott signed HB 872 and declared it effective immediately. What does this mean for City of Georgetown utility customers?  Prior to HB 872, if a customer wanted their account information to remain private, the customer would have to fill out a Confidentiality Request form.

With the passage of HB 872, all customer information of municipally-owned utilities is completely private* and may not be shared without customer permission. To learn more about HB 872, visit

If you would like your customer information to be accessible (not private) to outside entities, please fill out the Request to Disclose form located here.

* Confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to: (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.



(effective 01/07/19)

(PCA effective 01/01/2021)

  • Residential Sales Tax :: Inside City Limits: 2.00% of total electric charges; Outside City Limits: None
  • Commercial Sales Tax :: Inside City Limits: 8.25% of total electric charges; Outside City Limits: 6.25% of total electric charges
Customer Charge (per month) Demand Charge (per kW) Energy Charge (per kWh) Power Cost Adjustment (per kWh) Transmission Delivery Cost Adjustment Factor Minimum Bill
Residential Service $24.80 $0.0958 $0.01375 $0.00
Small General Service $50.00 $0.0902 $0.01375 $0.00
School Service $200.00 $0.1150 $0.01375 $0.00
Municipal Water &
Wastewater Pumping
$195.00 $19.58 $0.04504 $0.01375 $0.00
Large General Service $175.00 $11.00* $0.06543 $0.01375 $0.00 $725.00
Commercial and Industrial Service $350.00 $16.00** $0.05648 $0.01375 $0.00 $8,350.00
Large Commercial and Industrial Service $510.00 $19.25*** $0.05317 $0.01375 $0.00 $39,010.00
Municipal Service $132.00 $0.0700 $0.01375 $0.00
Lighting Service

High Pressure Sodium Lighting (HPL)

100 Watt HPL (35kWh) 200 Watt HPL (71 kWh) 250 Watt HPL (86 kWh) 400 Watt HPL (137 kWh)
Security Lighting $8.50 $14.50 $16.70 $23.50
Municipal Street Lighting $5.09 $9.29 $11.13 $17.33
Retail Street Lighting $5.26 $9.75 $11.64 $18.17

Base Rates
(effective 04/01/2024)

Customer Charge (per month) Inside City Limits Outside City Limits
5/8 inch meter $27.30 $32.85
3/4 inch meter $40.95 $49.25
1 inch meter $68.25 $82.10
1 1/2 inch meter $136.50 $164.15
2 inch meter $273.00 $328.35
3 inch meter $655.20 $788.00
4 inch meter $1,146.60 $1,379.00
6 inch meter $2,511.60 $3,020.65
8 inch meter $4,368.00 $5,253.35
Fire Hydrant $655.20 $788.00
Residential Water Rates (effective 10/01/2022)* Cost is per 1,000 gallons
(1,000 gallons) Volumetric Rate
Up to and including 7,000 gallons $2.30
Over 7,001 gallons, up to and including 15,000
Over 15,001 gallons, up to and including 25,000
Over 25,001 gallons $10.60
Non-Residential Volumetric Water Rates (effective 10/01/2022)*Cost is per 1,000 gallons
Meter Size Tier 1 Rate Tier 2 Rate Tier 2 Threshold
Small Commercial <2″ $3.05 $8.20 300,001 gallons
Large Commercial 2″ $3.05 $8.20 600,001 gallons
Large Commercial 3″ $3.05 $8.20 900,001 gallons
Large Commercial 4″ $3.05 $8.20 4,000,001 gallons
Large Commercial 6″ $3.05 $8.20 6,000,001 gallons
Large Commercial 8″ $3.05 $8.20 8,000,001 gallons
Manufacturing <8″ $3.05
Municipal Interruptible $3.05
Restaurant $3.05
Evaporative Cooling $3.05
Fire Flow $3.05
Irrigation Only $5.05 $10.80 500,001 gallons
Fire Hydrant Meter $10.75

*Residential low-income discount of 30 percent is available to customers who can provide us with verifiable proof of participation in the Medicaid Program by a permanent resident in the household.

Non-Potable Rates
*Rates take effect Oct. 1, 2023    *Cost is per 1,000 gallons
Reclaimed Water $1.60
Multifamily (Master Metered) Water Rates
*Rates take effect Oct. 1, 2023    *Cost is per 1,000 gallons
Inside city Limits | October 1, 2023* Outside city limits | October 1, 2023*
Base $27.30 x Unit Count $32.85 x Unit Count
Tier 1 Unit Count x 7,000 gallons $2.30
Tier 2 Unit Count x 8,000 above Tier 1 $3.45
Tier 3 Unit Count x 10,000 above Tier 2 $6.05
Tier 4 all flows above Tier 3 $10.60
RV (Master Metered with oversized meter for fire flow) Water Rates
8 spots = one 3/4″ Single Family Unit
*Rates take effect Oct. 1, 2023    *Cost is per 1,000 gallons
Inside city Limits | October 1, 2023* Outside city limits | October 1, 2023*
Base $40.95 x 1/8th the number of Dwelling Units $49.25 x 1/8th the number of Dwelling Units
Tier 1 Unit Count x 7,000 gallons $2.30 $2.30
Tier 2 Unit Count x 8,000 above Tier 1 $3.45 $3.45
Tier 3 Unit Count x 10,000 above Tier 2 $6.05 $6.05
Tier 4 all flows above Tier 3 $10.60 $10.60
Wastewater Rate Schedule (effective 04/01/2024)
Customer Charge Inside City Limits
(per month)
Volumetric Charge
(per 1000 gals)
Customer Charge Outside City Limits
(per month)
Volumetric Charge
(per 1000 gals)
Residential Service
Single family /
Domestic use only
$48.85 N/A $56.20 N/A
Small Commercial Service
4″ sewer line /
3/4″ wtr mtr /
10 fixtures or less /
must be requested in writing
$48.85 N/A $56.20 N/A
Commercial Service
6″ or smaller sewer line
$73.85 $4.25 $85.00 $4.85
Multi Family Service
8″ or larger sewer line
2/3 (0.666) of Residential Rate = $32.53 x # of Dwelling Units 2/3 (0.666) of Residential Rate = $37.43 x # of Dwelling Units
Large Commercial Service
8″ or larger sewer line
$131.15 $4.25 $150.90 $4.85
Industrial Strength Commercial
BOD over 250 / food
processing or high level of oil
or chemicals in the discharge
$101.90 $4.25 $113.05 $4.85
Large Industrial Strength
BOD over 250 / food
processing or high level of oil
or chemicals in the discharge
$159.20 $4.25 $178.90 $4.85

*Residential low-income discount of 20 percent is available to customers who can provide us with verifiable proof of participation in the Medicaid Program by a permanent resident in the household.

**Volumetric Charge is per 1,000 gallons multiplied by the customer’s wastewater strength factor. An annual wastewater sample and pretreatment renewal by the City is used to determine the Industrial Users wastewater strength factor. The wastewater strength factor remains in effect for a 12-month period following the sample results, or until replaced by a wastewater strength factor calculated as a result of a more recent sample. 

Garbage Rates

(Rates effective 11/01/2023)

All customers inside City limits must pay for solid waste service. All customers outside City limits who receive City utilities and live on a City solid waste route may select City solid waste pickup.

Sales Tax on Garbage Service: Residential and Commercial
Inside City Limits: 8.25%
Outside City Limits: 6.25%
Residential Rate: Inside City Limits – $22.69 (with recycling)
Outside City Limits – $31.31 (cart only)
Non-Residential Rate: Varies – Rates will be set by type, amount and frequency of service.

Click here for a breakdown of all solid waste rates.

Stormwater Drainage Fees (effective 10/01/15)

(effective 10/01/15)
Residential Inside City Limits: $6.50 per month

Non-Residential Inside City Limits: $6.50 per unit (2,808 sq ft)

All residential customers within the city limits must pay a monthly charge of $6.50. Non-residential customers within the city limits must pay $6.50 per unit (2,808 square feet) which is calculated on the total square footage of impervious cover on the property.

Utility Deposit Requirements and Service Charges
  • Residential Deposit – $150.00 (cash, check or credit card); Will be waived with qualifying 12- month letter of credit from a previous metered utility provider or by signing up for auto draft.
  • Non-Residential Deposit – 2x average billing. May substitute a Letter of Credit from a bank or surety bond.  Will waive with a qualifying 36-month letter of credit.
  • Utility Account Setup Fee (move in) – $75.00
  • Service Trip Fee $120.00
  • Same Day Connect (move-in) – $195 ($75 + $120 trip fee)
  • Disconnect Service Charge for Delinquent Bill or Insufficient Check (Reconnect Fee) – $95
  • After Hours Reconnect Fee – $125.00 (additional) Requests received after 4pm
  • Meter Tampering Fee – $585.00 + any possible damage parts/components per incident
  • Payment Plan Administration Fee – $15.00
  • Temporary Meter Charge – $215.00 (Applies where there is no meter pedestal available)
  • Late Payment – 10%
  • Insufficient Check Charge – $30.00
  • Water Meter Test (3rd Party Cost) – $85.00
  • Electric Meter Test – single phase (3rd party cost) – $42.00
  • Electric Meter Test – three phases + demand (3rd party cost) – $50.00
  • Credit Cards: Discover, VISA and MasterCard accepted
  • Online payments accepted