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Customer Care Forms

Customer Care FormsElectricElectric ConservationFeatured Topic - Electric

If you are a Georgetown Utility Systems (GUS) electric customer, we would like to invite you to try LED light bulbs for free!  Through the LED Exchange Program, GUS electric customers can trade-in 4 incandescent or 4 CFLs for 4 LED lights (10w) up to four times per calendar year at the Georgetown

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Customer Care FormsElectric FormsWater Forms

A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date. The customer’s disabled status must be verified by an Award Letter from the Social Security Administration.  This

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Customer CareCustomer Care FormsElectric FormsWater Forms

You can now request that personal information contained in our utility records not be released to unauthorized persons. The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential. Complete the

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