Secure eStatement (Paperless Billing) FAQs
The City of Georgetown offers Secure eStatements, a paperless billing alternative.
Customers have requested an environmentally friendly and more convenient method of receiving their bill for years. The City of Georgetown is excited to offer this program to our customers.
How do I sign up for Secure eStatements?
You may sign up for this program online by clicking here.
Do I have to sign up for Secure eStatements to access my account information online or to pay my bill online?
Customers do not have to sign up for paperless statements in order to pay their bill online. Signing up for paperless statements is merely a choice on how you prefer to receive your monthly bill.
How do I pay my bill online?
To pay your bill online you must sign up for an online service account click here.
Does the City of Georgetown charge for paperless billing?
There is no fee for paperless billing.
My email address has changed. How do I redirect my Secure eStatement to my new address?
You may change your email address through your online CSS portal account. Don’t forget, you are still responsible for paying your bill each month, even if you don’t receive an email notification.
I no longer have access to the email account I used to sign up for paperless billing. How do I know when my bill is available?
When your current bill is available, you can view it online through your online account. Remember, you are responsible for paying your bill each month, even if you don’t receive an email notification.
Why should I consider going paperless?
There are many reasons customers are choosing to go paperless – it’s the most environmentally friendly choice, it is more secure because there is no paper trail, and it’s convenient and easy. You can also get your bill sooner by going paperless – you don’t have to wait to receive your bill in the mail.
I just signed up for paperless billing, what happens next?
When your bill is ready each month, you will receive an email containing your Secure eStatement. The email will also contain links to the City Reporter newsletter, and to the online services site, for easy payment of your bill.
I am on paperless billing, but I didn’t receive an email telling me my bill is ready. Why not?
There are several reasons why this could be happening. Make sure that you are not blocking emails from customercare@georgetown.org and that your inbox is not full. You can also verify that the email address on your account is correct by logging into your online CSS portal account.
How do I read the City Reporter newsletter that came with my paper bill?
You can access the City Reporter online for the latest news and information from the City of Georgetown by clicking here. There will also be a link in your Secure eStatement.
Can I have notifications sent to multiple email addresses?
At this time we can only send notifications to one email address per utility account.
I didn’t sign up for paperless billing, but I received an email stating I did. Why?
Someone with access to your account set up paperless billing on your behalf. Check with other members of your household or others you may have shared your account details with. If you don’t want to go paperless, please call Customer Care during normal business hours at (512) 930-3640 and request to be removed from paperless billing.
Can I still sign up for Automatic Bank or Credit Card Draft?
Yes. In fact, automatic payment is a great complement to paperless billing, making it even more convenient. Please click here to sign up for automatic draft.
How will I receive cut-off notices if I am paperless?
There is a cut-off notice that is mailed separately from your bill through the US Postal Service. This will continue to be mailed separately. Please remember, you are responsible for your bill even if you receive an electronic notice of your bill.
