Customer Assistance Programs
As a part of this community and a provider of essential services, we are determined to continue delivering the reliable utilities you need while helping to protect the health and safety of our employees, neighbors and everyone around us.
Since many customers may be facing unusual financial hardships as a result of COVID-19, we are temporarily suspending disconnections for nonpayment. In addition, we are relaxing our usual timelines for payment arrangements. We know this is a difficult time, and we are committed to serving you and our community. If you are having trouble paying your bill, please click here to request a payment plan, or contact us so we can work with you to develop a plan.
We also encourage you to contact one of our community partners, listed below, as soon as possible to begin working on an assistance plan to stay current on your bills.
Opportunities for Williamson and Burnet Counties
Opportunities for Williamson and Burnet Counties administers the Comprehensive Energy Assistance Program (CEAP) which is designed to assist low income households in meeting their energy needs. Customers are also given opportunities to learn how to control energy costs now and in the future.
To find out more information about the Comprehensive Energy Assistance Programs or any of the other programs offered by Opportunities for Williamson and Burnet Counties visit https://www.owbc-tx.org/2020/03/24/apply-for-energy-assistance-today/ or call (512) 255-2202
The Society of St Vincent de Paul
The Society of St. Vincent de Paul provides emergency financial assistance to individuals and families suffering financial hardship. Please contact SVDP at 512-868-1964 and leave a message. A volunteer will contact you to determine need and to help make a plan to address that need.
Requests for utility assistance may be made on Monday or Wednesday 10am to noon.
This service is offered on a first come, first served basis, and not everyone is eligible. Please note that you may not be eligible for additional assistance if you have recently received assistance. Funding is limited.
The Salvation Army provides food for families and financial assistance to individuals whose budgets are stretched to breaking point to help pay rent or utilities as well as other community outreach programs. Please contact 512-843-8421 to see how they can best respond to your needs.
Catholic Charities of Central Texas
Catholic Charities of Central Texas is pleased to assist Williamson County individuals and families who have difficulty in paying their utility bills. For the health and safety of our community, Catholic Charities will offer utility assistance remotely via email and phone. They will require a current copy of the utility bill(in your name) and photo ID. You can email requests to firstname.lastname@example.org or call Catholic Charities at 512-651-6100.
Habitat for Humanity
The Habitat for Humanity Williamson County Home Repair Program helps qualified homeowners make critical home repairs that reduce health or safety hazards or improve weatherization.
To find out more visit https://williamsonhabitat.org/repair-my-home/ or call (512) 863-4344
The Good Neighbor Fund
Due to the COVID-19 epidemic, The Caring Place has limited their in-person contact, however you can still donate to the Good Neighbor Fund by filling out the donation form here. The Caring Place is now providing limited assistance by phone.
Programs & Services via Telephone:
Hours: Monday – Friday, 9 a.m. – 4 p.m.
Services: Financial Assistance will be limited to rent, mortgage utilities and emergency dental and prescription assistance. All financial assistance will be handled remotely.
Non-financial assistance (i.e. clothing appliances, housewares, etc.) is not available at this time. Please call 512-943-0709 and leave a message regarding your need. Someone will contact you within 48 business hours with the next steps.
Please do not arrive at The Caring Place office unless instructed by staff.
Programs and services staff will direct you via phone or email if you need to print documents to return to our office at 2001 Railroad Avenue.
For more COVID-19 related community resources, visit us at https://georgetown.org/coronavirus-information/
Utility Bill Penalty Waivers
A customer who is disabled, or who is 60 years of age or older, may request, a standing waiver of the late penalty, for utility payments made after the due date.
The customer’s disabled status must be verified by an Award Letter from the Social Security Administration. This waiver applied only to the account holder or their spouse.
Low Income Discount
The City of Georgetown offers a low income discount for residential customers who provide proof of participation in the Medicaid Program by a permanent resident in the household. The discount is 30% off the water base rate, 30% off the electric base rate, and 20% off the wastewater rate per billing cycle. To apply, simply email a copy of your Medicaid card or award letter to email@example.com, or bring it by the Customer Care drive thru located at 300-1 Industrial Ave.