Do you need to contact us about a power outage? Call (512) 930-3640 (Customer Care). The Energy Services Department is managed within Georgetown Utility Systems (GUS), by a Board of Directors that are appointed by City Council. The Division consists of four separate sections; Energy Services, Electric Operations, Transmission & Distribution and Metering-AMR.
Top Three Things You Can Do to Conserve Electricity
Forms and Publications
A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date. The customer’s disabled status must be verified by an Award Letter from the Social Security Administration. This waiver applies only to the … Continue reading “Penalty Waiver Application”
You can now request that personal information contained in our utility records not be released to unauthorized persons. The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential. Complete the form below and return it … Continue reading “Utility Customer Confidentiality Request”