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Georgetown Utilities & Customer Care

Customer Services

The Georgetown Utility Systems Customer Care Center, located in the Municipal Complex at 300 Industrial Avenue, handles connects, disconnects and payments for water, electricity, garbage, wastewater, and stormwater drainage. Our walk-up lobby hours are 8 a.m. – 5 p.m., Monday through Friday. Call center hours until 5 p.m. on weekdays.

Pay & Update Your Utility Account Apply for financial assistance: Anyone who has lost their income since the start of 2020 may qualify Apply For A Permit Apply for DER Interconnection

Connect/Disconnect Your Utilities

Residential – Connects or Transfers Commercial Connects Disconnect Your Utilities

Report an Outage

Street Light Electric/Water

Service Offerings

Manage Your Consumption
  • Aqua Alerts – automatic alerts for water usage
  • GUARD – Georgetown Utility Analysis and Reporting Doorway is a customer portal which allows customers to track water and energy usage on a daily basis. This is a great tool to gain an understanding of what amount water and energy customers consume, and can be useful to help with conservation and reducing cost of utility bills. Click on this link to view our helpful GUARD introduction video that will provide instructions for registering and utilizing this great tool. Click here to register.
  • Irrigation Evaluation – measure your irrigation system’s water usage per cycle to make sure it is running correctly and efficiently
Manage Your Billing
Secure eStatement – sign up for electronic bill statements

Draft Authorization – sign up for automatic draft of your utility payment or update your draft info

Community Programs
Good Neighbor Fund – a program to assist eligible customers who are having difficulty paying their utility bill
Permitting Forms

For a complete list of projects that require a permit, please visit Permit and Inspections

Please apply online at www.mygovernmentonline.org for all permits:

Tips for applying online:

  • JPEG and ZIP files cannot be read and are not accepted.
  • Please use Firefox, Mozilla or Google Chrome when applying online.
  • All files must be merged together in pdf format as stated on application
  • Please have all merge files facing the correct way and labeled as indicated on the application.

For questions or to request an application, please email permits@georgetown.org

Customer Confidentiality

Utility Customer Confidentiality

On June 18, 2021, Governor Greg Abbott signed HB 872 and declared it effective immediately. What does this mean for City of Georgetown utility customers?  Prior to HB 872, if a customer wanted their account information to remain private, the customer would have to fill out a Confidentiality Request form.

With the passage of HB 872, all customer information of municipally-owned utilities is completely private* and may not be shared without customer permission. To learn more about HB 872, visit https://capitol.texas.gov/BillLookup/History.aspx?LegSess=87R&Bill=HB872

If you would like your customer information to be accessible (not private) to outside entities, please fill out the Request to Disclose form located here.

* Confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to: (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.

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