FAQ – Billing and Service
What utilities does the City provide?
The City of Georgetown provides electric, water, sewer, garbage and stormwater drainage (or some combination, thereof) to most addresses inside the city limits. We also provide some of these services to locations in our extra territorial jurisdiction (ETJ.) You may call Customer Care at 512-930-3640 to find out what utilities are provided to a particular location.
How do I connect or disconnect my utilities?
RESIDENTIAL UTILITY SERVICE
NON-RESIDENTIAL UTILITY SERVICE
- CONNECT, Please download the application packet and submit completed forms to www.MyGovernmentOnline.org
- DISCONNECT, please click here
Completed forms can be submitted to the Utility Office, located in the Georgetown Municipal Complex at 300 Industrial Avenue, Monday through Friday, 8:00 am to 5:00 pm, or by fax 512-930-3534 or email firstname.lastname@example.org. To review how to pay your bill visit gus.georgetown.org/guspay/.
How much will it cost to connect my utilities?
To connect residential utilities, there is a $30.00 service charge and a $150.00 deposit. These charges may be paid at the time of connection or charged to your first bill. The deposit may be waived, if you can provide the City with a letter of credit from your current utility provider stating that you haven’t had any late charges or NSF checks in the last 12 months. The deposit may also be waived if you sign up to have your monthly payments drafted from your bank account or credit card for a guaranteed 12 month period.
Commercial account charges vary per account, and will be calculated by the Utility Office on an individual basis. Commercial customers will also need to apply at Development Services for a Certificate of Occupancy before utilities can be connected. For a list of commercial permit fees, please visit https://files.georgetown.org/construction-permit-fees/
Do I have to come to the Utility Office to pay my bill?
No, but you may. The Utility Office, which is located in the Municipal Complex at 300 Industrial Avenue, is opened Monday through Friday from 8:00am to 5:00pm.
Our automatic draft program is available to customers choosing to have their monthly utility bill automatically deducted from their checking account or credit card each month on the due date. The program saves customers the cost of postage and checks, eliminates monthly check writing, and provides a record of payment on the customer’s bank or credit card statement.
Payments may also be:
- Mailed to PO Box 1430, Georgetown TX, 78627
- Deposited in our drop box located at: The drive-thru payment lane at the Georgetown Municipal Complex or the drive-thru lane at our Western District Office, or on the east side of City Hall (no cash, please)
- Paid at Gus’ Drugs, First Texas Bank or any HEB store in Texas.
- Credit or Debit card payments may also be taken over the phone during business hours (VISA, MasterCard, and Discover Card are accepted). Bank or Credit Card draft may be set up through our Customer Service Representatives.
Do you offer paperless billing?
Yes! Customers have requested an environmentally friendly and more convenient method of bill presentment for years, and now we are excited to offer Secure eStatements to our customers. Please click here for more information.
Do you offer any tools to help me manage my water and electric usage?
The City of Georgetown is pleased to offer GUARD, an easy and intuitive tool for you to access your electric and water usage.
This tool is available 24 hours a day, 7 days a week and can be accessed from your PC. You have the ability to set monetary thresholds for the electric and have Alerts sent to you via email and text message. You can even download your consumption data into a spreadsheet for further analysis.
Join GUARD and begin making informed decisions about your utility use today!
Will I ever get my deposit back?
Both residential and commercial deposits are returned after a Good Payment History (GPH) has been established. This is defined as 12 consecutive months of payments with no late charges and no NSF checks. The deposit is then credited against your utility bill. If a GPH is never established, the deposit is credited against the final bill when the account is disconnected. Read more about Utility Deposits in the Utility Rates page.
Can I change the due date on my utility bill?
Not at this time. But, there are things you can do to help you get your bill paid on time. Contact our Customer Service Representatives at (512) 930-3640 for assistance.
What is the $1.00 Energy Conservation Fee, and how will it be used?
This fee is used for the enactment of House Bill (HB) 3693 to address the issue of peak demand by initiating energy efficiency initiatives and conservation strategies. The funds collected to date will initially be used to fund a weatherization program and solar water heating program.
How do I read my electric meter? Why do I have demand charges on my bill?
Please click on the links below for information on reading your electric meter, or understanding demand billing. If you have any questions, contact the Customer Care Center at 512-930-3640 or email@example.com.