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Georgetown Utilities & Customer Care

FAQ – Billing and Service

What utilities does the City provide?

The City of Georgetown provides electric, water, sewer, garbage and stormwater drainage (or some combination, thereof) to most addresses inside the city limits. We also provide some of these services to locations in our extra territorial jurisdiction (ETJ.) You may call Customer Care at 512-930-3640 to find out what utilities are provided to a particular location.

How do I connect or disconnect my utilities?

RESIDENTIAL UTILITY SERVICE

NON-RESIDENTIAL UTILITY SERVICE

Completed forms can be submitted to the Utility Office, located in the Georgetown Municipal Complex at 300 Industrial Avenue, Monday through Friday, 8:00 am to 5:00 pm, or by fax 512-930-3534 or email customercare@georgetown.org.  To review how to pay your bill visit gus.georgetown.org/guspay/.

How much will it cost to connect my utilities?

To connect residential utilities, there is a $30.00 service charge and a $150.00 deposit. These charges may be paid at the time of connection or charged to your first bill. The deposit may be waived, if you can provide the City with a letter of credit from your current utility provider stating that you haven’t had any late charges or NSF checks in the last 12 months. The deposit may also be waived if you sign  up to have your monthly payments drafted from your bank account or credit card for a guaranteed 12 month period.

Commercial account charges vary per account, and will be calculated by the Utility Office on an individual basis. Commercial customers will also need to apply at Development Services for a Certificate of Occupancy before utilities can be connected. For a list of commercial permit fees, please visit https://files.georgetown.org/construction-permit-fees/

Do I have to come to the Utility Office to pay my bill?

No, but you may. The Utility Office, which is located in the Municipal Complex at 300 Industrial Avenue, is opened Monday through Friday from 8:00am to 5:00pm.

Our automatic draft program is available to customers choosing to have their monthly utility bill automatically deducted from their checking account or credit card each month on the due date. The program saves customers the cost of postage and checks, eliminates monthly check writing, and provides a record of payment on the customer’s bank or credit card statement.

Payments may also be:

  • Mailed to PO Box 1430, Georgetown TX, 78627
  • Deposited in our drop box located at: The drive-thru payment lane at the Georgetown Municipal Complex (no cash, please)
  • Paid at Gus’ Drugs, First Texas Bank or any HEB store in Texas.
  • Credit or Debit card payments may also be taken online or over the phone (VISA, MasterCard, and Discover Card are accepted).

Do you offer paperless billing?

Yes! Customers have requested an environmentally friendly and more convenient way to receive their utility bill for years, and now we are excited to offer Secure eStatements to our customers. Please click here for more information.

Do you offer any tools to help me manage my water and electric usage?

The City of Georgetown is pleased to offer GUARD, an easy and intuitive tool for you to access your electric and water usage.

This tool is available 24 hours a day, 7 days a week and can be accessed from your PC. You have the ability to set monetary thresholds for the electric and have Alerts sent to you via email and text message. You can even download your consumption data into a spreadsheet for further analysis.

Join GUARD and begin making informed decisions about your utility use today!

Will I ever get my deposit back?

Both residential and commercial deposits are returned after a Good Payment History (GPH) has been established. This is defined as 12 consecutive months of payments with no late charges and no NSF checks. The deposit is then credited against your utility bill. If a GPH is never established, the deposit is credited against the final bill when the account is disconnected. Read more about Utility Deposits in the Utility Rates page.

Can I change the due date on my utility bill?

Yes! Our Pick Your Due Date program lets you choose what day you want your bill to be due each month.

When you pick your due date, you’ll see the change in your due date on your next bill. Your bill will be due on the due date you have selected each month, even if that date is on a weekend or holiday.

You can pick any date from 1 to 28, whatever works best for you and your family.

Please note, changing your due date will not extend the due date of your current bill. Your account must be current (have a zero balance) to sign up.

Important items to note:

    • You can change your due date once every 12 months.
    • Both residential and nonresidential accounts are eligible.
    • Accounts participating in consolidated billing are not eligible.
    • If your account becomes past due or is disconnected due to nonpayment you may be removed from the Pick Your Own Due Date program and will not become eligible again for 12 months.
    • If your selected due date is close to your billing date, occasionally a new bill may be issued before your previous bill is paid. This will cause both balances to appear on your new bill.
    • If your selected due date is within 20 days of your bill day, you will have less time to pay than normally allowed.
    • If you move within our service area, your selected due date will not move with you. You will need to request a new due date when you get your new account number.

Contact our Customer Service Representatives at (512) 930-3640 or customercare@georgetown.org for assistance.

What is the $0.20 Energy Conservation Fee, and how will it be used?

This fee is used for the enactment of House Bill (HB) 3693 to address the issue of peak demand by initiating energy efficiency initiatives and conservation strategies. The funds collected to date will initially be used to fund a weatherization program and solar water heating program.

 

How do I read my electric meter? Why do I have demand charges on my bill?

Please click on the links below for information on reading your electric meter, or understanding demand billing. If you have any questions, contact the Customer Care Center at 512-930-3640 or customercare@georgetown.org.

Electric Meter Information

Electric Demand

How to Read Your Solar Bill

 

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