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Water

About Your Utility

WaterWater Department

The City of Georgetown serves about 25,000 water accounts representing about 62,500 customers in a 70 square-mile service area that includes Georgetown and surrounding areas. The former Chisholm Trail district served about 8,700 water accounts representing about 21,750 customers in a 377 square-mile service area that extends northwest from Georgetown

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Top Three Things You Can Do to Conserve Water

Forms and Publications

WaterWater Forms

Backflow device testing must be submitted as part of the building final inspection, or as part of an Annual or Semi-Annual testing process.  For more information contact Customer Care at 512-930-3640, or Permitting and Inspections at 512-930-2550. Click below to complete the testing form. Irrigation Backflow Device Testing Form

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Customer Care FormsElectric FormsWater Forms

A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date. The customer’s disabled status must be verified by an Award Letter from the Social Security Administration.  This

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Customer CareCustomer Care FormsElectric FormsWater Forms

You can now request that personal information contained in our utility records not be released to unauthorized persons. The Texas legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential. Complete the

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WaterWater Forms

With the AquaMessenger program, you decide what levels of water use in your home would trigger an email to you. For instance, if you wish to be emailed after you have used 10,000 gallons of water in a single billing month, set the first alert level to 10,000. Once you

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