Georgetown Utilities & Customer Care

Paying Your Bill

The City of Georgetown's improved online billing portal provides customers a way to manage usage and payments more effectively. Customers can log on to our customer self-service portal by clicking here, to pay their bill, track and compare usage, and receive timely information and updates.


  • View and pay your bills
  • Track and compare usage
  • Sign up to receive billing and service notifications
  • Set up and manage auto–pay and draft
  • Make service and account requests
  • Manage account contact information such as email, mailing address, and phone #'s

Customers are ensured peace of mind knowing that their sensitive payment information is protected by the most stringent Payment Card Industry (PCI) requirements.

In order to create a new online portal account , you will need the following information:

  • Account Number
  • Email Address – You will need access to your email in order to receive a verification code, to verify your identity
  • Personal Identification Information – example, Drivers License

More Ways to Pay

Over the Phone

  • By dialing Customer Care at (512) 930-3640 you will have an option in the phone menu to enter your payment information

Auto–draft accounts: (Credit/Debit or Bank Routing):

  • This can be set up in the online CSS portal

24-hour Payment Drop Boxes:

  • Do NOT place cash in a drop box
  • Available for after-hours, weekends and holiday payments
  • Location: 300 Industrial Ave. (Municipal Complex)

Regular Mail:

  • Mail payments to Georgetown Utilities, PO Box 200662, Dallas, TX 75320-0662

Lobby and Cashiering Center:

  • Located at the Georgetown Municipal Complex, 300-Industrial Blvd, from 8 A.M. to 5 P.M., Monday through Friday

Pay online through your bank

  • Most banks offer their customers a bill pay service option on their website or app
    • This can be for a single payment or automate a monthly payment
  • Be sure to provide them with your utility account #
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image: City of Georgetown Texas logo