The City of Georgetown’s online billing portal provides residents with a way to manage usage and payments more effectively. Customers can log on to the customer self-service portal, by clicking here, to pay their bill, track and compare usage, and receive timely information and updates. By creating an account, users can sign up to receive billing and service notifications and set up auto-pay by debit/credit card or bank draft. Customers have ensured peace of mind knowing that their sensitive payment information is protected by the most stringent Payment Card Industry (PCI) requirements.

In order to complete the account sign-up process, you will need the following information:

• Account Number-The account number must be typed as it appears on the bill.
• Email Address-You will have to have access in order to receive a verification code, sent to the address you provide.
• Personal Identification Information-Example: Drivers license number

The portal will be upgraded in October with a new look and features, and the site will be down for maintenance from 5 p.m. Sept. 26 through 8 a.m. Oct. 2. No bills will be due during that time. Payments will be accepted except for credit/debit cards, e-checks, or ACH payments. For assistance while the site is down, please contact Customer Care at customercare@georgetown.org.  Please make note of your username and password. Login information will not change; however, after the upgrade, saved login information may not be accessible. For instructions on how to recover saved passwords on different browsers, visit our Frequently Asked Questions page.

For answers to frequently asked billing questions, including information on how to update your contact information and billing methods, click here.

More Ways to Pay

Secure eStatements:

Customers have requested an environmentally friendly and more convenient way to receive their utility bill for years, and now we are excited to offer Secure eStatements to our customers.

Click here to watch an instructional video on how to sign up.

Online Payments:  

• One-time payments can be made through the new customer portal beginning on 8/6/2018. Click here for access.
• Customers will be issued a new account number that will need to be used to update their online bill payment account. This number can be found on your bill dated after 8/6/2018.

Auto-draft accounts: (Credit/Debit or Bank Routing):

• • If you are a current auto-pay customers – You will need to set up a new auto-pay account via the new portal after August 6, 2018. Click here for access.

24-hour Payment Drop Boxes:

• • Available for after-hours, weekends and holiday payments
  • Locations:
    • 300 Industrial Ave. (Municipal Complex)

Regular mail:

• Mail payments to Georgetown Utility Systems, P.O. Box 1430, Georgetown, TX 78627

Lobby and Cashiering Center:

• Located at the Georgetown Municipal Complex, 300-Industrial Blvd, from 8 a.m. to 5 p.m., Monday through Friday. 

Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.

If you need information regarding the ways to pay, please contact the Customer Care Call Center at 512-930.3640, Monday through Friday 8 am to 5 pm.