Paying Your Bill
We are working hard to provide our customers an enhanced customer experience by improving our current Customer Usage and Payment Portal! Georgetown Utility Systems is implementing a new utility billing system in the coming weeks that will allow customers to manage their usage and pay their bills more effectively. Some of the benefits include:
- Control over your individual payment data
- Ability to receive monthly bills via TEXT or EMAIL
- Bill payment reminders
- 1-time or reoccurring payments using your debit or credit cards
- 1-time or reoccurring payments using your bank routing information
Our new online payment portal will launch and be available on August 6, 2018.
Ways to pay your bill
1. Access your utility account online
**Changing with new Billing System – Remember to come back to this site and update your account after 8/6/18.**
You can view your utility account and pay your bill online. The first time you login, you will need your utility bill to create an account. Once you have created your account, you can pay your bill online or request a hazardous waste disposal voucher. There is no fee to do this.
To create your account, or log in to your account, please click here.
2. Alternate Payment Locations
First Texas Bank and any HEB store in Texas.
3. Drop Boxes – Available at the following locations for after-hours, weekends and holiday payments
- 300 Industrial Ave. (Municipal Complex)
- 851 FM 970, Florence, TX (formerly Western District Office)
4. Credit Card Payment
Utility payments may be made by credit card in the office, by phone at (512) 930-3640, or through our online web access described above.
5. Automatic Draft Program
Due to upcoming changes in our utility billing system, new auto draft requests will not be accepted from now until August 6, 2018. Waiving of initial utility account deposits will continue upon confirmation that an auto draft will be initiated via debit, credit, or bank routing information after August 6th. Click here to provide the necessary information and to be contacted by the utility after August 6, 2018.
6. Budget Payment Plan
To help our customers even out the highs and lows of their utility bill payments, the City of Georgetown offers the Budget Payment Plan (BPP). This plan is available to residential customers that have no disconnections for nonpayment, NSF checks, or more than two late payments in the last 12 months of history. Our BPP plan does not change the rates, but simply allows you to pay less in high usage months by paying more in low usage months.
Does your bank send us your utility bill payment? Please take a few minutes to verify the utility account number is the same account number on your bill payment sent from your bank. Not having the correct utility account number may delay or keep your payment from being posted.