Visit the City service boundary map to see our service boundary and confirm that the City of Georgetown Electric Utility will be the electric provider for your project address. You will need to select “Electric Service Providers” on the layer list.

The City of Georgetown has multiple Electric Providers in the area. If you are a Georgetown Electric Utility customer- please proceed to the next step. If you are unsure, please refer to the Service Boundary Map. You will need to select “Electric Service Providers” on the layer list to show this within the interactive map.

If you are an Oncor or PEC customer- please use the links provided below:

• Oncor Outage Center: https://www.oncor.com/content/oncorwww/us/en/home.html
• PEC Outage Center: https://www.pec.coop/pec-outage-center/

Before reporting an outage, check your home breakers.

• • Can you verify that your neighbors are out of power also? If not, refer to the outage map to see if one has been reported in your area.

Verify if an outage has been reported in your area in the map by utilizing the Outage Map.

If you are a Georgetown Electric Utility customer experiencing an electric outage, and it is not shown on the map, please text OUT to 512-930-8400 and follow the prompts. Our system will recognize your number if it’s tied to your utility account.

You may also check the status of your outage by texting STATUS to 512-930-8400 and follow the prompts.

After verifying that your location is not on the outage map, Text OUT to 512-930-8400 and please follow the prompts to report the outage. The system will then recognize an outage at your home address.  

If you are not opted into the texting service; you may call 512-930-3640, then press 1. Our system will recognize your number if it’s tied to your utility account and follow the prompts accordingly.