Unpredictable variations in the weather make it very hard to fit your utility bill into a budget. Utility bills may vary monthly according to your consumption.

To help our customer “even out” the highs and lows of their utility bill payments, the City of Georgetown is offering an optional payment program to our residential customers. We call our program the Budget Payment Plan (BPP).

How does the plan work?

This plan allows customers to pay a fixed amount each month and then on the 13th month, any over or under billings will be rolled into the next 12 months and a new fixed amount will begin. This new plan does not change the rates that you pay or the amount of your consumption from month to month. To pay off any large balances early, the customer must be removed from Budget Billing, pay the outstanding balance to be put back on Budget Billing. At the City’s discretion, settlement of the account and reinstatement of the program may be required if the reserve balance is higher than a 2-year average.

What is a reserve balance?

The reserve balance is the difference between the actual charges that you incur and the averaged amounts that you pay. Depending on the fluctuations in your billings, it may sometimes be a debit or credit balance.

Will I pay the same amount each month?

Yes, until the 12th month then a “true up” calculation happens when a new average is implemented.

How will I know what I really used?

Your electric and water meters will still be read each month, with the actual consumption printed on the bills, as usual.

How do I know if I am eligible?

Customer accounts must be current and cannot have more than one (1) of the following events in the previous 12-month period to participate:

• Disconnections for nonpayment (DNP)
• NSF checkss
• Late payment

How do I sign up?

You can request to participate in the Budget Payment Plan through your account in the CSS online portal.

How to Contact Us?

Customer Care (512) 930-3640

Location: 300-1 Industrial Ave., Georgetown, Texas 78626
Lobby Hours: Monday – Friday 8 A.M. – 5 P.M.
Call Center Hours: Monday – Friday 8 A.M. – 5 P.M.

Email: customercare@georgetown.org