FAQ – Budget Bill Plan

Unpredictable variations in the weather make it very hard to fit your utility bill into a budget. Utility bills may vary monthly according to your consumption.

To help our customer “even out” the highs and lows of their utility bill payments, the City of Georgetown is offering an optional payment program to our residential customers. We call our program the Budget Payment Plan (BPP).

How does the plan work?

The billing system will calculate an average which will be billed each month for 12 months. At the end of those 12 months there could be a credit or debit amount based upon the actual bill amounts versus what was paid. The difference will be amortized into a new average calculation and that will be the new budget amount for the following 12 months. The new plan does not change the rates that you pay or the amount of your consumption from month to month. It simply allows you to pay less in high usage months by paying more in low usage months.

What is a reserve balance?

The reserve balance is the difference between the actual charges that you incur and the averaged amounts that you pay. Depending on the fluctuations in your billings, it may sometimes be a debit or credit balance.

Will I pay the same amount each month?

Yes, until the 12th month then a “true up” calculation happens when a new average is implemented.

How will I know what I really used?

Your electric and water meters will still be read each month, with the actual consumption printed on the bills, as usual.

How do I know if I am eligible?

In order to qualify for the BPP you must…

  • Be a residential customer
  • Have no disconnections for nonpayment, insufficient checks or more than 2 late payments in the last 12 months of history.
    • Customers may be removed from the program if payments become late.

How do I sign up?

You can request to participate in the Budget Payment Plan through your account in the CSS online portal.

How to Contact Us?

Customer Care (512) 930-3640

Location: 300-1 Industrial Ave., Georgetown, Texas 78626
Lobby Hours: Monday – Friday 8 A.M. – 5 P.M.
Call Center Hours: Monday – Friday 8 A.M. – 5 P.M.

Email: customercare@georgetown.org

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