With our new system roll-out, you may have noticed your bill looks a little different.  Nearly all of the information that was on your bill previously is still there, but in some cases it may be in a different spot, so below is a summary of the sections of your bill and what kinds of information is in each section.

1) Account Information – This section will contain your basic account information such as amount due, due date and account #

2) Important Account Information – These are your account specific messages

3) Account Summary – This provides a summary of the financial transactions per service on the account such payments received, charges, adjustments, and total amount due

4) Messages – These are helpful tips and widespread messages for our entire customer base

5) Payment Coupon – This is the payment coupon you would mail in with a check sent by postal mail

6) Electric Usage – If you are an electric customer, this is where you will see your electric meter reads, consumption, and bar graph

7) Water Usage – If you are a water customer, this is where you will see your water meter reads, consumption and bar graph

8) Current Change Details – This area contains the bill calculations for the usage and/or service

9) Ways to Pay – This area illustrates the variety of ways you can pay your bill

Definitions:

• Kgal = kilogallons or 1,000 gallons
• kWh = kilowatt hours – measured as 1 kilowatt (1,000watts) of power expended for 1 hour
• kW = kilowatts aka demand – a measure of 1,000 watts of electrical power
• PCA = Power Cost Adjustment – a mechanism for utilities to regularly adjust the price of electricity to reflect fluctuations in the cost of fuel, or purchased power used to supply electricity. This rate can be adjusted annually
• Good Neighbor Fund = a voluntary charitable contribution to help your neighbors that need assistance with their utility bills. Funds are facilitated by The Caring Place (a local non-profit whose mission is to provide for the basic human needs of all people in our community)