On June 18, 2021, Governor Greg Abbott signed HB 872 and declared it effective immediately. What does this mean for City of Georgetown utility customers? Prior to HB 872, if a customer wanted their account information to remain private, the customer would have to fill out a Confidentiality Request form.
With the passage of HB 872, all customer information of municipally-owned utilities is completely private* and may not be shared without customer permission. To learn more about HB 872, visit https://capitol.texas.gov/BillLookup/History.aspx?LegSess=87R&Bill=HB872
If you would like your customer information to be accessible (not private) to outside entities, please fill out the Request to Disclose form located here.
* Confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to: (1) an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.