Please click the maps below to view areas currently experiencing either water or electric service outages.
Electric Outages
If you are a Georgetown Electric customer (view a map of our service area to confirm) experiencing an electric outage, and it is not shown on the map, please text OUT to 512-930-8400 and follow the prompts. Our system will recognize your number if it’s tied to your utility account.
We recommend adding 512-930-8400 as a contact in your phone. Find out more about our electric outage text reporting service in the FAQ below.
If your phone does not accept text messages or you have opted out of this service, and you need to report an outage that is not on our outage map, please call 512-930-3640, then press 1. Our system will recognize your number if it’s tied to your utility account.
To report a downed tree limb on power lines, please email customercare@georgetown.org.
Electric outage map (click image)
Water Outages
If you are a Georgetown Water customer (view a map of our service area to confirm) experiencing a water outage, and it is not shown on the map below, please call us at 512-930-3640, then press 1. Our system will recognize your number if it’s tied to your utility account.
To receive an update on a water outage at your property, text STATUS to 512-930-3640.
Water outage map (click image)
Frequently Asked Questions
I have not received a text message about the electric or water outage texting services.
The City sent text messages to all existing electric customers on April 10, 2023, and texted all existing water customers on Aug. 1, 2023. The City texts all new customers as they are brought online.
If you have not received a text message, please make sure the contact information you have listed on your utility account is accurate. Watch this video to learn how to check and update your Georgetown utility contact information. If you update your number, please allow one day for the change to take effect.
After confirming your number is correct, please text ELECTRIC to 512-930-8400 and/or WATER to 512-930-3640. If the system still doesn’t recognize your number, please call 512-930-3640 for assistance.
How can I receive text messages about power and water outages?
All existing and new customers as of Aug. 1, 2023, are automatically signed up for the power and water outage texting services.
If you are a Georgetown utility customer and want to receive text messages about power and water outages, please make sure your primary contact number is connected to your electric account. Watch this video to learn how to check and update your Georgetown utility contact information. If you update your number, please allow one day for the change to take effect.
Once your utility account has the correct phone number, you can text ELECTRIC to 512-930-8400 and WATER to 512-930-3640.
We recommend adding 512-930-8400 and 512-930-3640 as a contact into your phone for future use.
How do I report an outage?
If you are a Georgetown Electric customer (view a map of our service area to confirm) experiencing an electric outage, and it is not shown on the map, please text OUT to 512-930-8400 and follow the prompts. Our system will recognize your number if it’s tied to your utility account.
If you are a Georgetown Water customer (view a map of our service area to confirm) experiencing a water outage, and it is not shown on the map below, please call us at 512-930-3640, then press 1. Our system will recognize your number if it’s tied to your utility account.
How can I check the status of my outage?
If you are a Georgetown electric customer experiencing an outage and want an update, you may refer to the outage map above or text STATUS to 512-930-8400 and follow the prompts. Our system will recognize your number if it’s tied to your utility account.
If you are a Georgetown water customer experiencing an outage and want an update, you may refer to the outage map above or text STATUS to 512-930-3640 and follow the prompts. Our system will recognize your number if it’s tied to your utility account.
My power is out, and I didn’t receive a text message.
The City will not text you about power outages. Contact with the outage text reporting service must be initiated by the customer. The system will allow us to respond to requests for updates.
My water is out, and I didn’t receive a text message.
The City will only text you about known water outages. Report water outages by calling 512-930-3640 and pressing one. To receive an update about a known water outage, text STATUS to 512-930-3640.
What words does the system respond to?
The power outage text reporting service responds to the following prompts:
- ELECTRIC: To sign-up for the service
- OUT: To report an outage
- STATUS: To check the status of an outage
- QUIT: To opt out of the texting service
Any other words entered into the system will start with the welcome message triggered by texting ELECTRIC.
The water outage texting service responds to the following prompts:
- WATER: To sign-up for the service
- STATUS: To check the status of an outage
- QUIT: To opt out of the texting service
Any other words entered into the system will start with the welcome message triggered by texting WATER.
How was I signed up for this service?
All existing and new customers as of Aug. 1, 2023, are automatically signed up for the power and water outage texting services using the contact information associated with their electric utility account.
I’m a new Georgetown utility customer. How can I get text messages about outages?
All new customers are automatically signed up for the power and water outage texting services using the contact information associated with their electric utility account. Watch this video to learn how to check and update your Georgetown utility contact information. If you update your number, please allow one day for the change to take effect.
Once your utility account has the correct phone number, you can text ELECTRIC to 512-930-8400 and WATER to 512-930-3640.
We recommend adding 512-930-8400 and 512-930-3640 as a contact into your phone for future use.
I opted out of receiving text messages about power/water outages. Can I sign up again?
You can sign back up to send and receive text messages about outages at any time by texting ELECTRIC to 512-930-8400 or WATER to 512-930-3640.
What if I don’t have a phone that accepts text messages?
If your phone does not accept text messages and you need to report an outage that is not on our outage map, please call 512-930-3640, then press 1. Our system will recognize your number if it’s tied to your utility account.
I have multiple people living in my home. How many of us can receive text messages about outages?
Each account can only have two phone numbers connected to the outage texting services. We recommend you forward the information to additional contacts who need the information.
I’m a landlord of several properties in town. Can I sign my tenants up to receive outages?
Each account can only have two phone numbers connected to the power and water outage texting services. We recommend you forward the information to additional contacts who need the information.
Why can’t the City text me about water outages, too?
The City’s electric system is more automated than the water utility.
Because of how our system is set up, water notifications will only come from the City – the system won’t be able to receive information from customers. For water outages, customers should continue to refer to the outage map, and call 512-930-3640, then press 1, to report outages not reflected on the map.
What to do when there is a power outage.
There are a number of events that can cause a power outage, ranging from thunderstorms to car accidents, and in those cases there are several things you can do until power is restored. Below are a few tips from the American Red Cross
- Keep refrigerator and freezer doors closed
- Unopened refrigerators can keep food cold for 4 hours and unopened freezers can keep food cold for up to 48 hours
- If the outage will be for a long period, pack your freezer with ice to preserve food longer
- Turn off and unplug any unnecessary electrical equipment, including any sensitive electrical equipment.
- Be sure to turn off any appliances that were in use when the outage occurred. Power surges when the power comes back on can damage equipment.
- Leave lights on so that you will know when the power comes back on.
- Try not to travel unless absolutely necessary, during power outages, street lights and traffic signals may not be working properly.
- Never use a generator, grill, camp stove or other gasoline, propane, natural gas or charcoal-burning devices inside a home, garage, basement, crawlspace or any partially enclosed area. Locate unit away from doors, windows and vents that could allow carbon monoxide to come indoors.
- The primary hazards when using alternate sources for electricity, heating or cooking, are carbon monoxide poisoning, electric shock and fire.
For additional information on what you can do during an outage visit the Red Cross Power Outage page.
