Bill InformationCustomer Care

Utility Payment Scams

Did someone from the City of Georgetown or Georgetown Utility Systems call and demand payment on the phone? Don’t be fooled. It’s a scam.

The scammers typically demand payment to a special toll-free number with a pre-paid credit card. Deceptive technology can create the illusion on caller ID that the call is from the City or the utility.

Georgetown Utility Systems won’t call you and demand payments by phone, and it is strictly against policy for any customer service representative to accept payment in the field. If a bill payment is overdue, there is a three-step notification process:

  • First, late notices are mailed to customers with unpaid balances the day after the billing due date.
  • Second, an automated phone call is provided to the phone number on the account two weeks after the billing due date.
  • Third, a second automated phone call is provided to the phone number on the account three weeks after the billing due date.

If you have questions about a utility bill, call the Georgetown Utility Systems Customer Care Center at (512) 930-3640 or toll free 1-888-474-4904, before providing financial information regarding your utility account.  You can also click on the following link to find out the different ways to pay your bill.

Paying Your Bill